FaQs. Frequently Asked Question
What is the purchase process?
Two simple steps:
- Send the inquiry form; filled with your real contact information and the payment method you would like to use.
- Soon after we will contact you by phone, and if the inquiry is approved we will send you the product.
What are the payment methods? (after inquiry confirmed)
We accept two payment methods:Cash on delivery and direct bank transfer.If direct bank transfer is used the wine will be sent after receiving the payment.
What is an inquiry form? Is it an order?
Due to Taiwan’s legal regulations, alcohol products cannot be sold directly online. For this reason, before receiving your product you will have to send an inquiry form. This inquiry helps us to ensure that you are over 18 years old.
*This is an “Inquiry Form” it is not an “Order Form” and therefore the product will only be sent after the inquiry is approved.
Can I directly pay on the website?
Due to Taiwan’s legal regulations, we do not accept any payment directly on the website. If you have any question you can contact us.
Is cash on delivery available?
Can I pay with bank transfer?
What payments method are available?
- Cash on delivery
- Bank transfer
Can i pay with credit card?
What is the delivery time?
2 to 4 business days is the average delivery time in Taiwan.
Is free shipping available?
Free shipping for orders of 6 bottles or more, or over NT$2900.
Which document do i need to prepare on delivery?
You will need to provide your ID card to prove your identity.
Can I track my parcel?
Can you ship to my location?
Do you ship product abroad?
We do not ship products outside of Taiwan at the moment.
What if I need to order a big quantity of wine?
What is the minimum age to order alcohol?
People under 18 cannot order products on our website, it is clearly prohibited in accordance with Taiwan’s law and our policy.